- Published 10/30/2024
- 1st Edition
- Online video 978-0-13-538021-5
10 Hours of Video Instruction
The complete guide to empower frontline helpdesk staff to support and troubleshoot their users Windows desktop devices.
This self-paced video course has been designed to provide learners with both knowledge and the skills required to support and troubleshoot Windows 11 devices in a workplace environment.
After taking this course, you will be able to:
- Develop a troubleshooting methodology
- Implement remote management
- Troubleshoot startup and performing system recovery
- Troubleshoot devices and device drivers
- Configure and troubleshoot network connectivity
- Troubleshoot Group Policy
- Configure and troubleshoot security settings
- Configure and troubleshoot user state
- Configure and troubleshoot resource access
- Troubleshoot apps
- Monitor and maintain Windows client
Throughout each lesson, Microsoft certified trainer and technical author Andrew Warren describes important concepts and puts them into practice with demonstrations and real-world scenarios. Learn from an expert and gain the skills you need to effectively support and troubleshoot Windows devices.
Who Should Take This Course
- The primary audience is Enterprise Desktop Support Technicians (EDSTs), who provide second tier support to users with computers running Windows 11, typically in medium to large enterprise organizations.
- A secondary audience is those seeking to fill in the gaps in their client operating system knowledge before progressing on to learning about cloud device management with Intune.
Course Requirements
- Experience with client operating systems, such as Windows 7 or newer.
- Basic working knowledge of Windows Server Active Directory.
- Fundamental networking skills and knowledge.
- Foundation troubleshooting experience with computer-related problems.
